Terms & Conditions of Use Agreement
Terms & Conditions of Use Agreement
The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to FuelProtein.com.au indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Fuel Protein.
Fuel Protein reserves the right to make changes to this site and these terms and conditions at any time.
By ordering or registering on FuelProtein.com.au you grant us the right to add your contact details to our database and email transactional order, shipping and product review emails. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via a link in the email or contacting us and we will remove you from marketing communications.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Fuel Protein reserves the right at any time after receipt of your order to accept or decline your order for any reason. Fuel Protein reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item if the ordered quantity is more than what is in-stock. All orders placed must obtain pre-approval with an acceptable method of payment. We may require additional verifications or information before accepting any order. Fuel Protein is a reseller to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by Fuel Protein.
Fuel Protein is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.
Shipping and Delivery
Customers who choose Regular Postage (no signature) give authority for their order to be left unattended at their delivery address. Fuel Protein will only replace orders using this shipping method providing the order is proved lost in transit by our delivery company.
Certain factors such as order size, weight and shipping address may require us to ship via another method. Fuel Protein reserves the right to change your shipping method in these cases and will provide tracking details for the new carrier once shipped.
The delivery times provided by FuelProtein.com.au are estimates only. Fuel Protein will not be held accountable for late deliveries or loss or damage relating to late deliveries.
In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. By agreeing to our terms and conditions you acknowledge all information set forth under our shipping pages.
The special instructions box on the delivery page of the checkout is used for any instructions to help the driver make delivery of your order (e.g. "Last house at end of driveway", "Office hours 9-5"). Drivers are unable to grant specific requests such as "Deliver between 1-2pm" or "Leave parcel in garden shed". Fuel Protein cannot be held responsible if your instructions are not followed, nor can we complete any coupon promo code requests entered in this field.
Refunds & Returns
We accept returns within 28 days of purchase and we'll offer you an online credit to use on the FuelProtein.com.au website within 3 months. We will only credit the purchase price of the product less the actual cost of shipping the product initially to you. You are required to pay for return shipping to Fuel Protein and we will not reimburse postage costs.
Returns must be in as new condition. We recommend sending returns via registered post as we do not accept responsibility for lost items. Gift cards and promo codes cannot be applied to exchanges. Returns must be made within 28 days.
Any items returned outside of this period or items returned damaged will be the responsibility of the customer to retrieve. Fuel Protein will not pay to return these items to you.
Change of Address
The shipping address for your order is shown in the checkout and on your order confirmation and shipping confirmation emails. In the event that an incorrect address was entered, address changes can only made until the order begins processing. Fuel Protein cannot accommodate all address change requests.
Fuel Protein takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated. If the product is returned to Fuel Protein we’ll attempt to contact you using the information you've provided. You will be responsible for paying the actual charge for re-sending the item to the correct address (or $9.50: whichever is greater).
Prices are subject to change without notice. All credit cards are charged in Australian Dollars.
If notified before goods have been dispatched; Fuel Protein can accommodate order cancellations. If items have been shipped, Fuel Protein reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.
Copyright and Trademark Notice
This site is owned and operated by Fuel Protein. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, are the sole property of Fuel Protein.
All software used on the site is the sole property of Fuel Protein or those supplying the software.
You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose.
No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Fuel Protein’s prior written permission.
All rights not expressly granted herein are reserved.
Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Fuel Protein shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
Fuel Protein shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and payment has been processed via PayPal.
If you've already been charged for the purchase and your order is cancelled, Fuel Protein shall immediately issue a credit to your PayPal account in the amount of the charge.
This site may contain links to other sites on the Internet that are owned and operated by third parties.
You acknowledge that Fuel Protein is not responsible for the operation of or content located on or through any such site.
All payments for orders processed through FuelProtein.com.au are processed via PayPal or securely using a PCI compliant server.